Refunds & Returns Policy

Returns & Refunds Policy

At Wave & Wild, customer satisfaction is our top priority. If something isn’t right with your order, we’re committed to resolving the issue quickly and fairly.

1. Return Window

You may initiate a return within 30 calendar days of the delivery date. Returns requested after this window will not be accepted.

To initiate a return, please contact us at support@waveandwild.com with your order number and reason for return.

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2. Return Eligibility & Conditions

To qualify for a refund, returned items must meet the following criteria:

• Unused, unwashed, and in original, resalable condition

• Include all original packaging, manuals, tags, and accessories.

• Accompanied by proof of purchase

Items returned in a used or damaged condition (excluding damage caused by shipping or defects) may be denied a refund or subject to a restocking fee.

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3. Return Shipping Responsibility

• If your order arrives damaged, defective, or incorrect, we’ll provide a prepaid return shipping label at no cost to you.

• If you are returning an item for non-defect reasons (e.g., change of mind, ordered the wrong size), you are responsible for return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for returns lost in transit.

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4. Damaged or Defective Items

If your item arrives damaged or does not function as intended, notify us within 30 days of delivery. Please include:

• A clear description of the issue

• Photos of the item and packaging

• Your order number

We will issue a prepaid return label and, upon inspection, will either:

• Ship a replacement at no cost, or

• Issue a full refund, including original shipping fees

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5. Change of Mind Returns

You may return eligible products for personal reasons within 30 days. Items must be in unused, new condition with all original packaging.

Refunds for change-of-mind returns will exclude original shipping charges. A restocking fee may apply depending on the item type and condition upon return.

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6. Refund Processing

Once your return is received and inspected, your refund will be issued to the original payment method within 7 business days. Refund timing may vary depending on your payment provider.

If you have not received your refund after 10 business days, please contact us at support@waveandwild.com for assistance.

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7. Restocking Fees

We reserve the right to apply a restocking fee of up to 15% on returned items that:

• Show signs of use

• Are missing original packaging or components

• Are returned outside of the standard returns process

You will be notified if a restocking fee applies before your refund is issued.

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Need Help?

If you’re unsure whether your item qualifies for a return, or if you need help with a damaged product, contact our support team. We're happy to guide you through the process: support@waveandwild.com