FAQs

Frequently Asked Questions

When will my order ship and how long does delivery take?
Most orders are processed and shipped within 1–2 business days. In some cases, your item may ship out the same day. While delays are rare, they can occasionally occur. You can generally expect your order to arrive within 4–7 business days. If a longer lead time applies, it will be clearly noted on the product page. At Wave & Wild, we pride ourselves on fast processing and reliable delivery—so you can enjoy your gear without the wait.

Which payment options do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. You can also check out using Apple Pay and Google Pay for added convenience.

What’s your return policy?
We offer a 30-Day Money-Back Guarantee on all products. For full details, check our Return Policy link at the bottom of the site.

Can I cancel my order?
Absolutely! If your order hasn’t shipped yet, you can cancel for a full refund. Just contact us right away at support@waveandwild.com. Once your order ships, it will fall under our standard return policy.

What if my item arrives damaged?
If your package arrives with visible damage, please make a note of it on the delivery receipt—even if you can’t inspect the contents right away. If damage is confirmed after opening the box, take photos and email them to support@waveandwild.com. We’ll work quickly to arrange a replacement or resolve the issue.

How do I place an order?
Ordering online is easy—just click "Add to Cart" on the product you want, proceed to checkout, and enter your shipping and payment details. Prefer to order by phone? Call us at (866) 620-8018 and we’ll assist you directly.

How will I know when my order ships?
As soon as you place your order, you’ll get an email confirmation. Once your item ships, we’ll send another email with tracking information, allowing you to monitor the delivery every step of the way. If an item is unexpectedly out of stock, we’ll contact you within one business day with options.

Will I receive an email confirmation?
Yes, you’ll receive an order confirmation at the email address you provide at checkout. Please ensure that you enter your email address correctly to receive all updates. We recommend saving the confirmation email for your records.

Do you charge sales tax?

We do not charge sales tax on any orders.
Wave & Wild is based in the state of Delaware, which does not impose a state sales tax. Because of this, all purchases — regardless of your shipping destination — are currently tax-free.

Can I make changes to my order?
Yes! As long as your order hasn’t shipped, you can request changes by emailing us at support@waveandwild.com. We’ll adjust pricing if needed—either issuing a refund or sending a payment link if there’s a difference. For urgent changes, feel free to call us at (866) 620-8018.