Product Quality Guarantee

Product Quality Guarantee

At Wave & Wild, we take pride in offering high-quality products and excellent service. While we don’t manufacture the items ourselves, we stand by the brands we carry and only partner with suppliers who meet our standards for performance and durability.

Most items include coverage under a manufacturer’s warranty, and we’re happy to assist you in understanding or initiating that coverage. If you need help with warranty details or filing a claim, contact us at support@waveandwild.com.

What to Do if Your Item Arrives Damaged

Although we carefully inspect and package every order, shipping damage can occasionally occur. If your item arrives damaged, here’s how to protect your claim:

1. Inspect upon delivery. If you see visible damage to the packaging, note it on the carrier’s delivery slip.

2. If immediate inspection isn’t possible, write “suspected damage” when signing to preserve the right to report issues later.

3. Report damage within 48 hours of delivery. Email us at support@waveandwild.com with:

   • A brief description of the issue

   • Clear photos of the packaging and the damaged product

   • Your order number

We’ll work quickly to review your case and, if eligible, issue a replacement, store credit, or refund under our Returns Policy. In most cases, you'll hear back from us within one business day.